Name*

Shell Station Address – If you need to pinpoint the address, visit our station locator.

CNG Station Address – If you need to pinpoint the address, visit our station locator.

Estimated Date of Visit:*
Estimated Time*
:  
Date*
Time*
:  
Date
Time
:  
Would you like a representative from the station and Shell to get in touch with you?*
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Shell Regular Gasoline
(Sample: 2024 Chevrolet Silverado)
Have you filed a claim to your personal insurance company?:*
Attach Documentation
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  1. Station Receipt/Car Wash receipt
  2. Repair Invoice/ Repair Estimates for Property Damage
  3. Medical Bill for Personal Injury
  4. Others
  1. Fuel Receipt
  2. Repair Invoice / Repair Estimates
  3. Other

Have other queries regarding Fuel Quality? Feel free to visit our Shell Fuel page- https://www.shell.us/motorist/shell-fuels.html

You may contact Fuel Rewards helpdesk thru their hotline at 888-603-0473 or email them at support@fuelrewards.com. We hope you have found this information useful. Thank you.

Thank you for reaching us out through the Shell Website. To further assist you on your Grocer Rewards inquiry, kindly contact the number at the back of your Grocer card.

Details of your Feedback regarding Station Loyalty / Grocers:

Thank you for reaching out to us through the Shell US website. We understand that you have inquiries regarding the hold charges or multiple posted charges on your account after visiting a Shell station.

Please note that the “Hold / Pending charge” is not an actual charge; it is placed on your account temporarily. These hold charges will be released based on your card issuer’s bank policy. If you have any additional concerns, we recommend contacting your card issuer directly, as they are the only ones with access to your transactions.

Additionally, if you see a charge that is posted with a status of either “Completed” or “Successful,” we advise you to contact your card issuer to file a dispute. The dispute must come directly from your bank or card issuer. Thank you. 

If you have any additional questions, feel free to visit our Help & Support page using this link.

Thank you for reaching us out thru Shell US website. With regards to your request on Safety Data Sheet, we suggest you to kindly check the following links for further details and to preferably use shorter keywords (e.g wax) to be able to broaden the search options:

http://www.ccl.shell.com/MSDS/GotoMsds?loc=shellchemicals

http://www.epc.shell.com/

If you are unable to find the Safety Data Sheet you are interested in, kindly contact our MSDS administrator at the following details:

MSDS Help

24 Hours Emergency Response: 877-276-7283

MSDS assistance from 8:00 am - 5:00 pm CST: 877-276-7285

We appreciate the opportunity to serve you in this matter. Thank you!

If you have any additional questions, feel free to visit our Help & Support page using this link.

Thank you for reaching us out thru the Shell US website. We understand that you are requesting for a copy of station receipt. Please be advised that our stations are independently owned and operated site. The station you visited will be the only one who could provide a copy of your transaction receipt.

Please do contact the station directly with the phone number posted in Shell Station Locator. You may also ask the station manager if they could provide a manual receipt. We appreciate the opportunity to serve you in this matter. Thank you.

If you have any additional questions, feel free to visit our Help & Support page using this link.

Had any questions related to Shell Cards? Our Shell Cards departments are waiting to help you. Kindly contact them for card application, pay bills, report transaction and others.

Shell Gas Card/ Drive for Five / Platinum Mastercard: 800-331-3703

Shell Fuel Rewards MasterCard: 866-743-5562

Shell Fleet Card: 888-467-4355, 800-331-3703, 800-300-8113

Shell WEX (Fleet Card): 855-886-6705

Shell Saver Card: 888-467-4355, 800-331-3703, 855-886-6705

Shell Gift Card: 800-300-8113

Shell Small Business, Fleet & Commercial Applications: 888-260-0886

If you have any additional questions, feel free to visit our Help & Support page using this link.

Have questions about Oil/Lubricants? You may contact our Lubricants team via phone at 1-877-536-6324 or through email at consumerorders-us@shell.com

If you have any additional questions, feel free to visit our Help & Support page using this link.

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